Frequently Asked Questions (FAQ)
Q: DID MY ORDER SHIP YET?
A: Once your order has processed and shipped, you will receive an email notification with a tracking number. You can also login to your account to check your order status.
Q: CAN I RETURN ALL OR PART OF MY ORDER?
A: All sales are final and we cannot accept returns, except for products arriving damaged or with manufacturing defects.
Q: WHAT IF MY ORDER ARRIVES WITH A PROBLEM?
Please contact us within 5 days of receipt of your order. Please include your order number and a photo of the damaged, defective, or incorrect product and we will do our best to make this right.
Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: Your order will ship from Indiana and various shipping options (and their shipping times) will be presented to you at checkout, including rush shipping options. Please allow an additional 1-2 business days for order processing time.
Q: HELP! I STILL HAVEN'T RECEIVED MY ORDER.
A: If your order didn't arrive, first check your shipping confirmation and verify that you entered the correct address. If the shipping address was correct, contact us at support@hello-essentials.com, noting your order number and we can check into this further.
Q: DO YOU SHIP OUTSIDE OF THE USA?
A: Yes! Select your country at checkout, and a real-time shipping rate will be displayed. Note that international shipments may incur customs fees by the recipient. Sorry, free shipping is not available outside of the USA.